Corrected fulfillment fees across client impacted SKUs, resulted in more than $75,000 in savings from the changes implemented

The Challenge:

Client was experiencing fulfillment fee variances across multiple SKUs in Amazon Seller Central. Based on the products’ expected size and weight classifications, certain FBA fulfillment fees appeared higher than they should have been, creating unnecessary cost and margin pressure across the catalog.

Brand Focus Digital & client goal:

Identify SKUs with potential fulfillment fee discrepancies, have Amazon validate the product measurements and fee classifications, and recover overcharges where eligible while reducing fulfillment costs going forward.

Solution:

1. Reviewed fulfillment fees at the SKU level to identify products with potential fee variances.
2. Flagged SKUs where Amazon’s recorded dimensions and/or weight appeared to be contributing to higher-than-expected fulfillment fees.
3. Opened cases with Amazon requesting remeasurement of impacted SKUs and reimbursement for applicable historical overcharges.
4. Followed up on requests and monitored Seller Central for measurement and fee updates.
5. Confirmed Amazon changed fulfillment fees on impacted SKUs following the remeasurement requests.
6. Continued tracking updated fees and reimbursement opportunities to ensure the corrections translated into ongoing savings for client.

The Results:

Amazon adjusted fulfillment fees on impacted client SKUs after the remeasurement requests. According to client, these fee corrections have already resulted in approximately $75,000 in savings for the year. In addition to the immediate financial impact, the work helped improve ongoing unit economics by ensuring impacted products were being charged more accurately for FBA fulfillment.

Client Testimony:

We were delighted by the team’s persistent efforts to have our products re-measured and weighed, in effect leading us to substantial cost savings in our bottom line due to fulfilment fee reductions. While the BFD team was constantly working on growing our topline sales, they were also ensuring that our margins were protected in a meaningful way. We stand to save between $75-100K in fees alone this year due to this recalculation effort!   My BFD team is responsive, supportive, and exhibits true expertise which we value very much!